Help Desk

 

Create a New Request for Help

 

 

Review or change an Existing Request

 

 

Email your New Request to: helpdesk@rice.edu

 

Submit one of the most common requests:

Mailman Mailing List Creation

Network Port Activation

OwlSpace Course Site

OwlSpace Collaboration Site

X-Win32 License Key

 

To report a server outage:

Please consult http://docs.rice.edu under "IT Announcements" to see if Information Technology is already aware of the outage.

If possible, please create a New Request for Help and include the word "URGENT" in the summary description OR email helpdesk@rice.edu and include the word "URGENT" in the subject line.

During Business Hours please call the Help Desk at 713-348-4357 to report the outage.

After Business Hours please call the Operations Desk at 713-348-4989 to report the outage.

 

 

 

 

 

Contact the Help Desk by Phone:

 

713-348-HELP (713-348-4357)

 

 

 

 

 

 

 

Visit the Help Desk at:

 

Mudd Building Room 103

 

 

 

 

 

 

 

Help Desk Business Hours:

 

Monday to Friday 9am-5pm